*{margin:0;padding:0;box-sizing:border-box}:root{--bg: #f5f6fa;--panel: #fff;--border: #e3e6ee;--text: #1e2330;--muted: #6b7280;--accent: #6d28d9;--accent-soft: #ede9fe;--ok: #059669;--warn: #d97706;--bad: #dc2626;--sidebar: #171a26;--sidebar-text: #9ca3b8}body{font-family:Segoe UI,system-ui,sans-serif;background:var(--bg);color:var(--text);font-size:14px}.layout{display:flex;min-height:100vh}.sidebar{width:220px;background:var(--sidebar);color:var(--sidebar-text);padding:16px 0;flex-shrink:0;display:flex;flex-direction:column}.sidebar .brand{color:#fff;font-weight:700;font-size:16px;padding:8px 20px 20px}.sidebar a{display:block;padding:9px 20px;color:var(--sidebar-text);text-decoration:none;font-size:13.5px;border-left:3px solid transparent}.sidebar a:hover{color:#fff}.sidebar a.active{color:#fff;background:#ffffff0f;border-left-color:var(--accent)}.sidebar .section{padding:14px 20px 4px;font-size:11px;text-transform:uppercase;letter-spacing:.08em;color:#565d73}.sidebar .footer{margin-top:auto;padding:12px 20px;font-size:12px}.sidebar .footer button{background:none;border:1px solid #333a4f;color:var(--sidebar-text);padding:6px 12px;border-radius:6px;cursor:pointer;width:100%}.content{flex:1;padding:24px 28px;max-width:1280px}h1{font-size:20px;margin-bottom:4px}.sub{color:var(--muted);margin-bottom:20px;font-size:13px}.cards{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:14px;margin-bottom:22px}.card{background:var(--panel);border:1px solid var(--border);border-radius:10px;padding:16px}.card .label{color:var(--muted);font-size:12px;margin-bottom:6px}.card .value{font-size:26px;font-weight:700}.card .hint{color:var(--muted);font-size:12px;margin-top:4px}.panel-box{background:var(--panel);border:1px solid var(--border);border-radius:10px;padding:18px;margin-bottom:20px}.panel-box h2{font-size:15px;margin-bottom:12px}table{width:100%;border-collapse:collapse}th{text-align:left;font-size:12px;color:var(--muted);font-weight:600;padding:8px 10px;border-bottom:2px solid var(--border);white-space:nowrap}td{padding:9px 10px;border-bottom:1px solid var(--border);vertical-align:top}tr:hover td{background:#fafbff}tr.clickable{cursor:pointer}.badge{display:inline-block;padding:2px 9px;border-radius:999px;font-size:11.5px;font-weight:600}.badge.ok{background:#d1fae5;color:#065f46}.badge.warn{background:#fef3c7;color:#92400e}.badge.bad{background:#fee2e2;color:#991b1b}.badge.info{background:var(--accent-soft);color:var(--accent)}.badge.gray{background:#eceef3;color:#4b5563}.toolbar{display:flex;gap:10px;align-items:center;margin-bottom:16px;flex-wrap:wrap}input,select,textarea{padding:8px 10px;border:1px solid var(--border);border-radius:7px;font-size:13.5px;background:#fff;color:var(--text);font-family:inherit}button.btn{background:var(--accent);color:#fff;border:none;padding:8px 16px;border-radius:7px;cursor:pointer;font-size:13.5px;font-weight:600}button.btn:disabled{opacity:.5;cursor:default}button.btn.secondary{background:#fff;color:var(--text);border:1px solid var(--border)}button.btn.small{padding:4px 10px;font-size:12px}button.btn.danger{background:var(--bad)}button.btn.success{background:var(--ok)}.error{background:#fee2e2;color:#991b1b;padding:10px 14px;border-radius:8px;margin-bottom:14px}.empty{color:var(--muted);padding:30px;text-align:center}.login-wrap{min-height:100vh;display:flex;align-items:center;justify-content:center;background:var(--sidebar)}.login-box{background:#fff;border-radius:14px;padding:36px;width:360px}.login-box h1{margin-bottom:20px}.login-box input{width:100%;margin-bottom:12px}.login-box button{width:100%}.chat-wrap{display:flex;flex-direction:column;height:calc(100vh - 140px)}.chat-messages{flex:1;overflow-y:auto;padding:10px 0}.chat-msg{max-width:78%;padding:10px 14px;border-radius:12px;margin-bottom:10px;white-space:pre-wrap;line-height:1.5}.chat-msg.user{background:var(--accent);color:#fff;margin-left:auto}.chat-msg.assistant{background:var(--panel);border:1px solid var(--border)}.chat-msg .tools{margin-top:6px;font-size:11px;color:var(--muted)}.chat-input{display:flex;gap:10px;padding-top:12px}.chat-input input{flex:1}.msg-bubble{max-width:70%;padding:8px 12px;border-radius:10px;margin-bottom:8px}.msg-bubble.customer{background:#fff;border:1px solid var(--border)}.msg-bubble.agent{background:#dcf8c6;margin-left:auto}.msg-bubble .meta{font-size:11px;color:var(--muted);margin-bottom:3px}.report-text{line-height:1.7;white-space:pre-wrap}.trend{display:flex;align-items:flex-end;gap:3px;height:90px;margin:10px 0}.trend .bar{flex:1;background:var(--accent-soft);border-radius:3px 3px 0 0;position:relative;min-width:8px}.trend .bar .fill{position:absolute;bottom:0;width:100%;background:var(--accent);border-radius:3px 3px 0 0}.trend-labels{display:flex;gap:3px;font-size:10px;color:var(--muted)}.trend-labels span{flex:1;text-align:center;overflow:hidden}